Frequently Asked Questions

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Learn more about our local business, our service offerings, and our values.

For over 45 years, our dedicated team at Eastway Lock & Key, Inc. has been providing prompt and reliable locksmith and security solutions throughout the community. We are deeply committed to serving our neighbors with honesty, integrity, and respect, and it’s our goal to be your go-to partner when you need help with your locking mechanisms. If you’d like to learn more about our company’s history or service offerings, please check out our responses to these frequently asked questions.

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What primary services do you offer?

We provide comprehensive security, locksmith, and door infrastructure solutions, from standard lock rekeying and emergency lockout assistance to advanced access control systems, high-security safes, and complete commercial metal door installations.

Do you offer emergency service?

Yes, we maintain a dedicated mobile team providing 24/7 emergency response for lockouts, break-in repairs, and urgent security issues.

Do you offer free estimates or consultations for larger projects?

Definitely. We provide professional consultations and accurate project estimates for new security installations, commercial hardware upgrades, master key design, and facilities requiring industrial metal doors. Simply contact our team to schedule an assessment.

Are your technicians fully licensed and insured?

Yes, we operate with all mandatory state credentials, comprehensive liability coverage, and worker’s compensation insurance. This protects us and your property whenever we’re on the job.

Why should I choose your business over another local locksmith?

We bring decades of proven local experience to every task, and our skilled technicians are prepared to handle any issues you may be experiencing. We can completely supply, repair, and install the locks protecting your home, business, or vehicles, as well as offer comprehensive rekeying and security services.

Can you handle both residential and commercial projects?

Yes, we’re fully equipped to manage everything from a simple residential deadbolt change to complex master key rollouts. No job is too big or too small for us to tackle.

Can I buy a safe or have physical keys cut directly at your location?

Sure! At our showroom, you can have keys duplicated, purchase safes, explore security hardware options, and speak directly with our expert staff.

How do you help property managers, general contractors, and architects?

We partner closely with commercial construction firms, property management groups, and institutional project managers to provide turn-key hardware packages, code-compliant exit devices, and commercial entry door solutions.

What types of specialized metal doors do you supply and install?

We supply and install heavy-duty commercial metal doors, hollow metal doors, and reinforced steel frames. These entry systems are designed to handle continuous traffic while providing structural protection against forced entry and severe weather.

Why are hollow metal doors ideal for commercial properties?

A hollow metal door is constructed with a heavy-gauge steel shell wrapped around a structural core material, such as polyurethane, polystyrene, or a honeycomb matrix. This design results in exceptional strength, energy efficiency, and durability without excessive weight, making it great for securing commercial properties.

Can you repair my commercial metal door frame if it’s sagging or damaged?

In most cases, yes. Our technicians can replace worn hinges, reinforce weak mounting points, or completely cut out and replace damaged frame sections to restore smooth functionality.

What access control systems do you offer?

We design and install modern keyless entry systems that feature electronic keypads, proximity card readers, smart fobs, and biometric scanning options. These are uniquely equipped to track and restrict entry to your facility.

Can you convert an existing commercial master key system to an electronic one?

Yes, we can retrofit your current doors with electronic locks, electrified strikes, or magnetic locks. This allows you to instantly add or revoke access privileges without ever having to physically rekey a lock.

How do high-security restricted keyways prevent unauthorized key duplication?

Standard keys can be copied at any automated kiosk, but high-security systems use patented cylinders and restricted blanks that can’t be duplicated without verified authorization from your security administrator. This gives you absolute control over who holds copies of your building’s keys.

What should I do if a commercial crash bar or panic exit device jams?

A jammed emergency exit door is a critical safety violation and a severe liability. If your panic hardware stops retracting or locking properly, contact us immediately for repair or replacement services.

When should I consider rekeying my home’s locks?

We recommend rekeying your locks after moving into a newly purchased home, changing tenants, or after your keys have been lost or stolen.

Can you create a single master key that opens every door in my house?

In most cases, yes. As long as your existing residential locks share the same brand or use compatible keyway styles, our locksmiths can rekey the cylinders so that one single key opens all your doors.

Can you replace electronic transponder keys and smart fobs for modern vehicles?

Yes, our mobile locksmiths can cut high-security laser keys and program electronic transponder chips, remote fobs, and proximity smart keys for a wide variety of vehicle makes and models. Furthermore, getting new fobs or keys from us is often much cheaper than replacing them at a dealership.